Troubleshooting
Game freezes, missing balance, stuck withdrawals — quick fixes that work.
Articles (8)
I can't log in — what do I try first?
Confirm caps lock, try forgot password, check 2FA app time-sync, then look for account-locked status.
My deposit is stuck and not crediting after hours — help!
First: check the TX on a block explorer. Most 'stuck' cases are still confirming. Real stuck-after-confirm cases need TX hash + support.
A game froze mid-spin — what happens to my bet?
Bet outcomes are server-side, so frozen games don't lose your bet. Refresh the page; the result will be there in your bet history.
My balance looks wrong — what do I check?
First: refresh. Second: check transactions for any pending or recent activity. Real wrong-balance cases are very rare.
Cinoslots.com isn't loading — what's wrong?
Check status page first. Then: try different network, clear DNS, try mobile data, check for ISP/government blocks.
I lost my internet connection mid-game — did I lose my bet?
No. Bet outcomes are server-side. Reconnect and your bet history shows the result; balance reflects any wins.
I'm getting a payment-method error when trying to deposit — what to do?
Usually a temporary issue with our chain provider. Wait 5 minutes and retry. For card on-ramps: try a different card, then different on-ramp.
My withdrawal failed — what now?
Auto-retried up to 3 times before alerting support. If permanently failed, balance is restored and a ticket is opened automatically.