A game froze mid-spin — what happens to my bet?

Your bet is safe

Cinoslots resolves every bet server-side the instant you click Spin. The animation you see is just a visual reproduction of the already-determined result. So even if your browser freezes, crashes, or the connection drops mid-spin, the bet result is recorded and applied to your balance.

Recovery steps

1. Wait 5 seconds to make sure the freeze isn't a temporary network blip
2. Refresh the page (F5 or pull-to-refresh on mobile)
3. Check your balance — if the spin resolved, your balance reflects it
4. Check Profile → Bet History — the round is logged regardless

If the round shows in history, you've already received any wins. The visual freeze had no financial consequence.

Provider-specific session recovery

Most providers (Pragmatic, NetEnt, Hacksaw, Play'n GO) auto-recover the visual session — when you reload, you see the result animation play out. A few providers don't auto-recover; for those, the result is still in history but you don't see the animation.

Mid-bonus-round freezes

If you froze during a bonus round (e.g. mid-free-spin):

• The bonus round state is server-side, so when you reload, the bonus round resumes from where you were
• All accumulated free-spin wins are preserved
• Some providers display "Round in progress; click Resume" — click it

If the bonus round doesn't auto-resume after refresh:

• Wait 30 minutes (some providers force a session timeout before allowing resume)
• Re-open the game
• If still stuck after 1 hour, contact support with the round ID (visible in bet history)

Live casino freezes

Mid-blackjack hand freeze: the dealer continues without you. Decisions you didn't make are auto-played per house default (typically Stand on 17+, Hit on under 17). Your hand resolves; your balance is adjusted.

If you froze on a Roulette spin: bet was placed, wheel spun, result is in history.

What if my balance is wrong?

See balance incorrect. 99% of "wrong balance after freeze" cases are visual lag — the actual server balance is correct; the page just hasn't refreshed.

When to contact support

Open a ticket if:

• Your bet history shows the round but the win amount differs from what was promised mid-animation
• A bonus round won't resume after 1 hour + reload + game-reopen
• Free spins from a triggered bonus didn't credit

Provide the round ID (Profile → Bet History → click round → copy ID) for fastest resolution.

Why games freeze

Common causes:

• Slow internet connection
• Mobile browser tab going to background and being killed by OS
• VPN dropping mid-session
• Game provider's CDN issue (rare)
• Heavy local CPU usage by other browser tabs

A wired connection or strong wifi usually eliminates 99% of freezes.