I can't log in — what do I try first?

Quick checklist (90% of cases)

1. Caps Lock

Passwords are case-sensitive. Toggle Caps Lock and retry.

2. Right email/username

You might have signed up with a different email than you remember. Try common variations — your work email vs personal, etc.

3. Use Forgot Password

If you're not sure of the password, use the recovery flow. The reset email confirms whether your guess was wrong (account exists) or you're using the wrong email entirely (we always show the same confirmation message regardless — see forgot password).

4. 2FA code rejected?

Two common causes:

• Phone clock out of sync — TOTP codes are time-based. Open your authenticator app's settings → "Time sync" or "Server time correction". Most apps have this.
• Wrong account in your authenticator app — if you have multiple 2FA tokens, scroll through them and pick the right one labeled "Cinoslots".

5. Account locked from too many failures

After 5 failed logins, the account auto-locks for 30 minutes. The lockout message tells you the unlock time. Wait it out, or use Forgot Password (a successful reset clears the lockout).

Less common issues

"We don't recognize this device" prompt loops

Your browser is wiping cookies on close (privacy mode, an extension, your settings). Disable cookie clearing for cinoslots.com, or trust the device explicitly during 2FA prompt.

"Geo-IP block" message

You're connecting from a region where Cinoslots is restricted. We restrict per regulatory requirements. Disable VPN if using one (it may be routing through a restricted country). See restricted regions.

"Account suspended" message

Either:

• A self-exclusion you set is still active (Profile shows the period; wait it out)
• A compliance hold (see account locked)

In either case, the message tells you who to contact and when.

"Too many login attempts from this IP"

Network-level rate limit (separate from per-account lockout). Wait 1 hour. Common when many people share an IP (corporate office, university, cellular tower).

Browser issues

• Clear cookies for cinoslots.com only (not all sites — that wipes other logins)
• Try a different browser (Chrome → Firefox, Safari → Chrome) to isolate browser-specific bugs
• Disable extensions (especially privacy-focused ones like uBlock Origin in aggressive mode, Privacy Badger) — re-enable one by one to find the culprit
• Update your browser if it's more than 6 months old

Mobile-specific

• iOS Safari "Prevent Cross-Site Tracking" sometimes breaks 3rd-party auth flows. Try with it off.
• Android "Site Settings → Cookies blocked" prevents login. Allow.
• Old WebView in apps embedding cinoslots.com may not support modern TLS — use a real browser.

Last resort: contact support

Email [email protected] from your registered address (or any address if you forgot the registered one) with:

• Username
• Last 4 digits of any deposit's TX hash
• Selfie + dated note "Cinoslots login recovery"

Manual recovery takes 24–48 hours.