How many confirmations do I need before my deposit credits?
Varies by coin — usually 1–3 confirmations. Most arrive in under 60 seconds; BTC takes 10–20 minutes.
Confirmation requirements per coin
We balance speed vs safety — high-value chains need more confirmations to defend against double-spend attacks; low-value/high-finality chains need fewer.
| Coin / Network | Confirmations | Typical wait | |----------------|---------------|--------------| | BTC | 1 | 10–20 min | | ETH | 12 | 2–4 min | | USDT / USDC (ERC20) | 12 | 2–4 min | | USDT (TRC20) | 19 | 1–2 min | | TRX | 19 | 1–2 min | | LTC | 4 | 8–10 min | | DOGE | 6 | 6–10 min | | BNB / USDT (BEP20) | 15 | 30–45 sec |
Why so many confirmations on Ethereum?
Ethereum's reorg risk is non-trivial under MEV bot pressure. 12 confirmations gives ~99.9999% finality. Faster than BTC's 1-conf because each Ethereum block is 12 seconds vs Bitcoin's 10 minutes.
Can I see live progress?
Yes. After sending, the deposit page shows a live counter:
"0 / 12 confirmations — your deposit is in the mempool, expect 2–4 minutes."
Refresh the page to update, or watch the in-app bell — we send a notification the moment your balance is credited.
What if my deposit is taking longer than expected?
- Check the transaction hash on a block explorer (mempool.space for BTC, etherscan.io for ETH, tronscan.org for TRC20). If the transaction shows as dropped or replaced, it never reached the chain — re-send from your wallet.
- Network congestion can extend wait times 2–3x. We can't speed this up; the chain is the chain.
- After 24 hours, contact support with your TX hash. We'll investigate manually.
Can I play before my deposit fully confirms?
For credibility-sake, no — credit happens after the configured confirmation count. Treating in-mempool funds as spendable is how casinos go bankrupt to double-spend attacks. Wait it out; it's worth the few minutes.
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My deposit isn't showing up — what's wrong?
99% of cases: still confirming. Check the TX hash on a block explorer. If confirmed but not credited after 1 hour, contact support.
Which cryptocurrencies can I deposit?
BTC, ETH, USDT (TRC20 + ERC20), LTC, DOGE, BNB, USDC and TRX. New chains added quarterly.
My deposit is stuck and not crediting after hours — help!
First: check the TX on a block explorer. Most 'stuck' cases are still confirming. Real stuck-after-confirm cases need TX hash + support.

