I lost my internet connection mid-game — did I lose my bet?

Server-side resolution

Cinoslots resolves every bet on the server side the moment you click Spin/Bet. The animation in your browser is a visual reproduction of an already-determined outcome. So when your connection drops:

• The bet was already placed
• The result was already determined
• Your balance was already adjusted

A connection drop never voids a bet or loses a win. The result is permanent the moment Spin is pressed.

Recovery flow

1. Reconnect to internet (cellular fallback if your wifi is dead)
2. Reload the page (or just reopen the app/tab)
3. Check Profile → Bet History — your last bets are listed with outcomes
4. Check your balance — already updated to reflect the resolved bets

Mid-bonus-round disconnects

If you disconnected mid-bonus-round (free spins, pick-bonus, etc):

• The bonus state is server-side, so the round is paused waiting for you
• Reload the game; most providers auto-resume from where you left off
• A "Resume bonus" button appears on some providers
• Free spin remainders carry over, total bonus winnings preserved

If the bonus doesn't auto-resume, wait 30 minutes (some providers force a session reset) and re-open the game.

Live casino disconnects

Live casino is more time-sensitive — the dealer doesn't wait. Behavior depends on the moment of disconnect:

Mid-Blackjack hand

The hand auto-completes per house default rules (typically Stand on 17+, Hit on 16-). Your decisions you didn't make are simulated. Net result: your bet resolves; balance adjusts.

Roulette spin

Bet was already locked when wheel spun. Result is in history.

Baccarat hand

Same as Roulette — bet locked, dealt-out result is in history.

Game show (Crazy Time, etc)

Bet was placed; the show continues; result and any winnings appear in history.

What about disconnecting after a win has shown?

The win was real and is in your balance. Even if you didn't see the celebration screen, the balance reflects it. Check Profile → Bet History for confirmation.

What about the "tournament position" if I disconnect during a tournament?

Your tournament position is based on the bets you've placed, not on whether you stayed connected. Disconnects don't disqualify you. When you reconnect, your standing is current.

Mobile network hand-off

A common disconnect cause: phone switching from wifi to cellular (or vice versa). Modern browsers handle this gracefully, but games may show a brief "Reconnecting…" overlay. Wait it out; usually 5–10 seconds.

Long disconnect (hours)

If you disconnect for hours and come back:

• All bet results are still there in history
• Your balance is current
• Active bonuses may have expired if they passed their time window
• An open game session may have timed out — re-open the game from the lobby

When to contact support

Open a ticket if:

• Your bet history shows a round but the win amount differs from your memory of the spin
• A bonus round didn't resume after 30 min + reload + reopen
• A live casino hand resolved with the wrong outcome compared to the dealer's actions on stream

Provide round ID for fastest resolution.