My withdrawal is stuck in the mempool — what now?
Almost always self-resolves within 6 hours when fees normalize. Our auto-bumper re-broadcasts with a higher fee if it sits too long.
What's happening
After Cinoslots broadcasts your withdrawal, it lives in the mempool (the queue of unconfirmed transactions) until a miner/validator includes it in a block. If your transaction's fee is too low for current network conditions, it can wait a long time.
Our auto-bumper
We monitor every withdrawal we've broadcast. If a transaction sits in the mempool with no confirmations after 1 hour, we automatically re-broadcast it with a 50% higher fee (using BTC's RBF — replace-by-fee — or ETH's nonce-bump). This usually unsticks it.
If the second attempt also fails after another hour, we escalate to a third bump. Total worst-case wait: 6 hours, after which the transaction is virtually guaranteed to confirm.
Can I see this happening?
Yes. Profile → Transactions shows every TX hash for a single withdrawal — you'll see the original and any auto-bumped replacements. The latest one is the canonical version.
What if it's been 24+ hours?
Contact support with the withdrawal ID and the latest TX hash. We'll investigate in the priority queue. Common rare causes:
- A node-side issue with our broadcasting infrastructure (we have multi-region failover, so this is uncommon)
- A persistent mempool eviction loop on Bitcoin during sustained congestion — we manually re-broadcast through a different relay
What you should NOT do
- Don't contact a "transaction accelerator" service offering to push your TX to miners for a fee. They're scams in 99% of cases. Our auto-bumper does the same thing for free.
- Don't try to "cancel" a broadcast TX from your end. The transaction belongs to our hot wallet — only we can manage it.
- Don't double-spend it from your wallet — only Cinoslots holds the keys to the source address.
Avoiding mempool stuck-ness
- Use USDT TRC20 (no mempool concept; near-instant)
- Use BNB / BEP20 (3-5 sec finality)
- Stick to BTC/ETH withdrawals during off-peak hours
A note on Lightning
We don't currently support Lightning withdrawals for BTC. It's on the roadmap for late 2026.
هل كان هذا مفيدًا؟
92% من 135 قارئًا وجدوا هذا مفيدًا.
لا تزال بحاجة إلى مساعدة؟
يرد فريقنا على مدار الساعة في أقل من دقيقة.
مقالات ذات صلة
The network fee on my withdrawal looks really high — what's going on?
Ethereum gas spikes during congestion. Use USDT TRC20 (flat ~1 USDT) or BTC (lower at off-peak hours) to avoid this.
What do the different withdrawal statuses mean?
Pending → Approved → Broadcast → Confirming → Completed. Each step is shown live in Profile → Transactions.
My withdrawal failed — what now?
Auto-retried up to 3 times before alerting support. If permanently failed, balance is restored and a ticket is opened automatically.