Confirmation / reset emails aren't arriving — what now?

First-pass checklist (90% of cases)

• Check your spam / junk folder.
• Check the promotions / social tab in Gmail.
• Search inbox for "Cinoslots" — sometimes filters file emails away from view.
• Wait 5 minutes — large providers throttle email bursts.

Whitelist us

Add these to your contacts so future emails always arrive:

• [email protected] (transactional — confirmations, resets, withdrawal alerts)
• [email protected] (replies from our team)
• [email protected] (if you reach Gold+ tier)

Provider-specific quirks

• Gmail — search from:cinoslots.com to surface everything regardless of folder.
• Outlook / Hotmail — newer accounts sometimes route us to Junk by default; right-click → Block / allow → Add sender to safe senders.
• Yahoo — known to grey-list us briefly on first contact; resending after 10 minutes usually works.
• Custom domain (cPanel etc.) — check your spamassassin score in the email source. We score < 0.1 in standard tests.

Still nothing?

Email [email protected] from a different address referencing your username and we'll resend manually plus check the delivery log on our side. If our SMTP shows a hard bounce, you'll need to update your email via the change-email flow.