How long does KYC verification take?

Typical timelines

| Tier | Standard | VIP Gold+ priority | |------|----------|---------------------| | Tier 1 (ID + selfie) | < 4 hours | < 30 min | | Tier 2 (+ proof of address) | < 24 hours | < 2 hours | | Tier 3 (+ source of funds) | 1–3 business days | < 4 hours | | Enhanced due diligence | 3–5 business days | < 24 hours |

Submitted at night / weekend? The clock starts when business hours resume on Monday morning UTC. Our compliance team operates 24/7 on a smaller-than-business-hours staff overnight; submissions get queued but reviewed faster during day shifts.

What's faster, what's slower

Faster

• Clear, in-focus document photos
• All four corners visible
• Color photos, not B&W scans
• Same name across all docs
• Same address as on your account
• Single national ID (passport faster than driver's license multi-side)

Slower

• Multi-jurisdictional KYC (you live in country A, work in country B, have ID from country C)
• Source-of-funds requiring documentation from third parties (employer, bank, solicitor)
• Documents in less common languages (translation lookup)
• Manual referral due to risk-engine flag
• Out-of-hours submission

How to check status

Profile → Verification → status page. Real-time updates from our compliance system. Possible states:

• Not started — you haven't submitted anything for this tier yet
• In progress — we received it; under automated check
• Under review — flagged for human review (this is normal; not necessarily a problem)
• Pending additional info — we need something from you (we'll email)
• Approved — done; tier complete
• Rejected — see kyc rejected for next steps

What to do while you wait

• Continue playing. KYC blocks withdrawals at the relevant threshold; it doesn't block deposits or gameplay.
• Don't open multiple tickets. It doesn't speed things up; it duplicates work and can actually slow review.
• Watch your email — if we need more info, we'll email within the first 24 hours.

VIP host fast-track

VIP Gold+ players have a dedicated VIP host who can manually flag KYC submissions for priority review. Contact your host directly via Telegram for fastest processing.

Real bottleneck cases

In rare cases, KYC can take longer:

• Document fraud investigation — if any document looks tampered, we send to a specialist forensic team. 5–10 business days.
• Sanctions match — if your name partially matches a sanctioned individual, additional verification is required to clear the false positive. 7–14 business days.
• Politically Exposed Person (PEP) review — public officials and their close associates require enhanced due diligence. 5–10 business days.

We disclose any of these reasons clearly when they apply.

Why so much process?

Every licensed casino is held to the same compliance standards. Faster KYC means cutting corners on regulatory diligence — which means losing the license, which means closing. We'd rather take 4 hours and stay open than 30 seconds and shut.