KYC & Verifizierung
Wann KYC erforderlich ist, akzeptierte Dokumente, Mittelherkunft und Bearbeitungszeiten.
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Which documents are accepted for KYC verification?
Government photo ID + selfie liveness for basic; add proof of address for intermediate; add source-of-funds for enhanced.
What is source of funds verification and when is it required?
Proof that the crypto you're depositing came from a legitimate source. Required for very large deposits or unusual patterns.
What is the selfie liveness check and how does it work?
5-second video confirming you're a real person matching your ID. Run by Onfido/Veriff; no manual review needed for clear matches.
My KYC submission was rejected — what do I do?
The rejection email lists the exact reason. Most are fixable: re-take a clearer photo, use a different document, or update your account address.
How long does KYC verification take?
Most clear submissions: under 4 hours. Complex source-of-funds: 1–3 business days. VIP Gold+ priority: under 30 minutes.
What counts as proof of address?
Utility bill, bank statement, tax doc or government letter — dated within 90 days, showing your name and full address.